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Why can't I access all of the site's content?

How do I post Member News?

I made a typo! How do I edit a comment I've made?

How Do I Create and Manage My Account?

First Time Logging In / Creating Your Site User Account

If this is your first time logging in to the new Chorus America website, you'll need to create your site user account in order to gain access to the site. Watch this step-by-step video to learn how.

1) Click on the Login button in the upper right-hand corner of the site. A dropdown menu will appear with a link to “Create your site user account.” Or, simply click here.

2) You’ll be directed to a page that will enable you to enter your email address, choose a password, and choose a Display Name—that’s the name that will appear when you comment on an article, for example, or submit an event to our public calendar.

Important: If you are a Chorus America member, please use the email address that we have on file for you—that way, we can match your member record with your website account. The email address we have on file for you is where you’ve received emails from us in the past. If you’re unsure, please contact us at 202.331.7577 or at webmaster@chorusamerica.org.

When you’re finished entering your information, be sure to click on “Create a New Account” at the bottom of the form. You will receive an email confirming that your registration was successful. Be sure to check your spam folder if you haven't received the email.

4) The next time you visit the site, all you need to do is click the Login button, and enter in your email and password.

My email address has changed or I can't access the email address you have on file.

When creating a new site user account, you must use the email address in our database to link it to your membership information. If this email address needs to be changed or you no longer have access to it, simply create the new site user account as described above using the old email address. Once you are logged in, click the “Hello” tab in the upper right hand corner and then click on “Manage your account.” On the menu that appears, click “Manage your login information,” then change the email address to your new address. If you wish your password to remain the same, leave the password fields blank, then click Save at the bottom of the page.

How do I log in?

Click on the Login button in the upper righthand corner, or go directly to the login page.

How do I log out?

Click on the Hello button in the upper righthand corner. A menu will drop down with a link to log out.

My old password won't work. Why?

Our new website is run by a new database with a more secure way of handling passwords. As a result, we are asking you to take the one-time step of setting a new password when you create your account. You are welcome to set your password to be the same as your old password, of course.

Also, for those of you who are Chorus America members, the great news is that you NO LONGER have to use your Member ID to log in to the website. All you'll need is your email address and new password.

How do I access the "Manage Your Account" page?

To get to your account page, make sure you're logged in first. Click on the Hello button in the upper righthand corner. A dropdown menu appear with a link to "Manage Your Account."

What can I do on the "Manage Your Account" page?

In addition to renewing your individual or organizational membership, you can edit your contact information, display name, password, and email address. You can use the menu links on the left to post a job, post member news, or post to the calendar.

Moreover, by clicking on "View and Edit Your Membership Details," you can also see your membership "dashboard," which tracks your membership history, contribution history, event registrations, relationships, and more.

Finally, if you are the primary contact for a chorus, business, or affiliate member, you are able to edit the contact information for your organization, add/edit individuals associated with your organization (like board members or artistic/administrative staff members), edit Voice subscriptions, and view the membership history for your organization.

How do I log in on behalf of my chorus, business, or organization?

With the new website, organizations no longer have their own login. We have designated an initial primary contact person for your organization, who we have contacted directly via email. Typically, that person is the one who receives the renewal invoices from Chorus America. If you would like to know who the primary contact person for your organization is, please contact us.

That primary contact person's email address will be used to access the site along with a password they set. The primary contact can then manage the organization's account and membership status. You may use a general email (i.e., info @ chorusname.com) for your primary contact email if you wish.

Should your primary contact person change, you can update that information with us in one of two ways:

1) The primary contact person can log in and designate a new primary contact before they depart.

2) You can contact the Chorus America office and we can make the necessary adjustment.

How do I add or edit board and staff members on behalf of my chorus, business or organization? Or change the recipients of my organization's subscriptions to The Voice?

The primary contact for your chorus, business, or affiliate organization can access all the information for your organization via their "Manage Your Account" page. Simply click on "View and Edit Membership Details" to access the membership dashboard.

To edit the contact information for your organization, click on the link that says "Edit Contact Information" next to the appropriate organizational relationship listed under "Your Relationships/Organizations."

To add a new board or staff member to your organizational list, click on the link that says "Add New Board or Staff Member" across from the name of your organization, in the center of the screen. This will give you the chance to provide them with a Voice subscription if necessary, as well as indicate the specific relationship they have to your organization.

To edit contact information for existing board or staff members or to change their Voice magazine subscriptions, click on the link that says "Edit Contact Information, Relationship or Voice Subscription" next to their name a bit farther down the page. Simply make any changes necessary in the form that will appear. PLEASE NOTE: you will not be able to edit existing email addresses, as this affects their ability to login successfully; however, you will have the option to add a new one.

How do I retrieve my forgotten password?

For your safety, Chorus America staff do not have access to your password. If you have forgotten your password, you must reset it using the "Forgot your password?" link that appears when you click the "Login" tab. The forgot password process will reset your password and email you a temporary link to allow you to login to the site. As soon as you click on "Forgot your password?" your old password will no longer work and you must complete the process. To have the temporary link sent to your email address, you must enter the code in a CAPTCHA image, which ensures that you are a real person trying to retrieve and/or reset your password, not a spambot or other computer program. You must enter the characters in the CAPTCHA, from left to right, exactly as shown—take note of the upper and lower case letters as it is case-sensitive. If you are still having trouble, don't hesitate to contact us and we can walk you through the process.

Why can't I access all of the site's content?

Access is determined by the level of membership you signed up for.

Chorus, Business, Affiliate, and Individual Members have access to all of our published content.

Singer Members have access to all content in the For Singers area, as well as all public content around the site. Content that is not public has been marked by a lock icon.

If you are not a Chorus America member, you may only access public content. Content that is not public has been marked by a lock icon. Signing up to use our website allows you to comment on articles and post to the events calendar, but it does not grant any further content access other than that which has been designated as public.

Not sure about which membership you have? If you are logged into the site, go to http://www.chorusamerica.org/join. This page will tell you about your membership status, with links to renew, upgrade, or join, if you need.

Sign up, renew, or upgrade your membership online: http://www.chorusamerica.org/join

How do I post Member News?

You must be a member of Chorus America or affiliated with a member organization to post member news.Watch this step-by-step video of how to post Member News.

I made a typo! How do I edit a comment I’ve made?

You may edit comments after they have been approved and published to the site. To edit your comment, navigate to the article where you left the comment. Tip: A quick way to get to your comment is by clicking on the “Hello” tab in the upper right hand corner and then “Manage your account.” On your account page, you can see a list of recent comments that have been approved by an administrator. If you click on one, you will be taken directly to that comment. On the comment, along with “Reply” you will see an “Edit” option. Note that edited comments will once again be submitted for approval and changes will not be visible on the site until approved by an administrator.

Questions not answered here? Try the Membership FAQs or email webmaster@chorusamerica.org.