External Communications Coordinator

The Choral Arts Society of Washington
Washington, DC
Type of Position: 
Application Deadline: 
Friday, January 31, 2020

Title: External Communications Coordinator

Reports to: Associate Director of Communications and Deputy Director

Status: Full Time Exempt


Summary of Position

The External Communications Coordinator provides administrative and customer service support with a focus on patron and donor services, support for donor solicitation and acknowledgement, database management, ticket sales and event support. This position uses PatronManager CRM to process ticket orders and donations and is an integral member of the patron service team. Evening and weekend hours are required at Choral Arts concerts and events.



· Answer telephones and provide superb customer service to patrons

· Timely execution and fulfillment of all ticketing orders, patron requests, and inventory updates

· Record and process all donations and pledges; generate gift acknowledgement letters accurately and promptly

· Respond to and record event RSVP’s

· Ensure that Choral Arts’ database is up to date through accurate record keeping and regular updates

· Prepare reports and donor listings for concert programs, acknowledgements and stewardship

· Prepare materials and provide front of house customer service at,Concierge Desk for concerts; Coordinate pre- and post-concert patron communications

· Manage and implement direct mail and electronic campaigns

· Update and maintain box office and development pages of website including PatronManager integration and forms

· Maintain development and communications calendar to include special events, grant opportunities, fundraising appeals, e-marketing campaigns, social media, and mailings

· Maintain company finance files, process invoices, check requests, deposits, and payments

· Fulfill merchandise orders and shipping

· Attendance and organizational representation at all concerts and special events

· Order and maintain office supplies and equipment

· Provide administrative support to staff members upon request

· Other duties as assigned



· Exceptional phone and customer service skills

· Solid attention to detail

· Self-starter, takes initiative, works independently, understands a team environment, and anticipates the needs of his/her supervisors

· Excellent communication and organizational skills, the ability to work well under pressure, and the ability to multitask

· Highly responsible with a professional demeanor

· Strong computer skills, particularly in Microsoft Office; willingness to learn PatronManager CRM and QuickBooks

· Ability to meet deadlines in a fast-paced environment

· Ability to work occasional weekend and evening hours

· Appreciation and interest in the performing arts




The Choral Arts Society of Washington is an Equal Opportunity Employer

Compensation and Benefits: 

lary range: low to mid $40s. Benefits package includes health insurance with prescription drug, dental and eye plans (substantially underwritten by Choral Arts); voluntary retirement plan with employer match; vacation, sick, and personal leave; short term and long-term disability and life insurance.

Application Procedure: 

To apply, mail or e-mail a cover letter, resume, and list of three professional references to:


The Choral Arts Society of Washington

Attn: Caryn Fraim

1666 Connecticut Ave NW, Suite 525

Washington, DC 20009


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