Director of Operations and Administration

Jacksonville Children's Chorus
Jacksonville, FL
Type of Position: 
Application Deadline: 
Wednesday, January 1, 2020

Reports to: President and Artistic Director 

BACKGROUND: The mission of the Jacksonville Children's Chorus is to provide a high-quality choral music education for children of diverse backgrounds, fostering teamwork, self-discipline, accomplishment and pride while filling an important cultural need in the community and sharing the beauty of the choral art form through artistically excellent performances.

The Director of Operations and Administration will support the President and Artistic Director on essential internal leadership activities for the Jacksonville Children’s Chorus. The successful candidate will be a hands-on and participative manager and will lead the day-to-day management and operations functions of the organization as we continue to enhance our programs and build additional capacity. These include:

Program Management

  • Oversee program management office including logistical and operational aspects of the choirs, recruitment, volunteer management and special events
  • Manage operational goals for enrollment, tuition and other budgetary expenses
  • Translate existing multi-faceted programs into timelines, deliverables and assignments
  • Oversee the implementation of program plans and provide mid-course corrections
  • Develop processes to ensure the delivery of timely and high-quality products

Marketing and Communications

  • Oversee the development of a comprehensive strategy to market The Chorus and its programs throughout Northeast Florida and surrounding areas 
  • Oversee sales of tickets and subscriptions with the goal of increasing the subscription base 
  • Oversee development and implementation of a comprehensive marketing plan, including press releases, advertising, calendar listings, brochures/postcards, public service announcements, and radio advertising 
  • Implement and monitor progress of each concert’s marketing plan


  • Oversee risk management and related legal activities: letters of agreement, contracts, leases and other legal documents and agreements
  • Ensure appropriate business insurance: procurement, monitoring and management
  • Ensure the ongoing maintenance and updating of information systems and infrastructure
  • Manage organizational reporting and monitoring
  • Oversee administrative functions for JCC staff, ensuring smooth daily operations
  • Provide for all staff a strong day-to-day leadership presence
  • Maintain continuous lines of communication, keeping the President and Artistic Director informed of all critical issues

Human Resources and Team Development/Leadership:

  • Develop JCC’s human resources and administration processes and procedures
  • Oversight of recruitment, hiring, compensation, employee relations, and performance management (including performance review and performance improvement processes)
  • Benefits administration and oversight
  • New employee onboarding and professional development
  • Retention strategies
  • Regulatory oversight and legal compliance
  • Mentoring, coaching, visible, approachable sounding board and resource
  • Working with the President and Artistic Director, establish staff performance and development goals, assign accountabilities, establish priorities, conduct annual performance appraisals and administer staff salary adjustments as appropriate

Financial Management:

  • Develop budget for all operational areas in coordination with the Business Manager during the annual budgeting process
  • Compose budgets for specific products or processes
  • Partner with the Business Manager and Development Officer to ensure adequate financial oversight for all operational and artistic functions

Fundraising and Development

  • Partner with the Business Manager and Development Officer to identify and pursue new sources of contributed income—individuals, corporations, foundations/grants
Compensation and Benefits: 


Application Procedure: 


  • Bachelor’s degree in related field required
  • Strong operational experience: work in a professional management role for 7+ years with specific focus in marketing, operations, program management, budgeting, and/or human resources preferred
  • Experience in nonprofit management preferred
  • Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills
  • Superior management skills, ability to influence and engage peers and other staff
  • Demonstrable evidence of strong written and oral communications skills
  • Strong interpersonal and relationship building skills
  • Ability to work effectively in a dynamic environment both independently and as part of a team – flexible and able to multi-task
  • Ability to work flexible hours, including some nights and weekends, and travel as required

To Apply:

Please email your cover letter, resume and three reference letters to: (Darren Dailey, President and Artistic Director)

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