Reports to: Opera Center Manager
Department: Opera Center
Status: Hourly/Non-Exempt with benefits
Hours: Variable schedule, Night and weekend work will be required

Organizational Summary:
OPERA America, the national service organization for opera, leads and serves the entire opera
community, supporting the creation, presentation and enjoyment of opera. Artistic services
help opera companies and creative and performing artists to improve the quality of productions
and increase the creation and presentation of North American works. Information, technical
and administrative services to opera companies reflect the need for strengthened leadership
among staff, trustees and volunteers. Education, audience development and community
services are designed to enhance all forms of opera enjoyment.

OPERA America owns and operates the National Opera Center, at 330 Seventh Avenue, New
York City. The National Opera Center, which houses OPERA America’s administrative offices,
contains an audition recital hall with removable seating for 75 people, a large rehearsal hall,
education center, ten vocal studios, a media suite equipped for recording and streaming, score
and recording library, meeting and hospitality spaces, state-of-the-art technology, guest offices
and work stations.

The National Opera Center is widely recognized as the informal headquarters and base of
operations for the opera industry and serves as a catalyst for the field’s long term health and
creativity. The facility serves the full range of activities essential to the field’s work including
auditioning, vocal and dramatic coaching, design presentation, co-productions, group meetings
(with videoconferencing capabilities), professional development seminars, donor hosting and
cultivation, and research. It is the locus for the conduct of industry business, bringing together
administrators, creative artists, professionals and patrons from across the country and around
the world.

Position Summary:
The Opera Center Coordinator is a part-time position working closely with the Opera Center
Manager to ensure that the Opera Center is a welcoming, motivating, stimulating facility
that allows artists and artistic staff to produce excellent work in a supportive and caring
environment that understands their unique pressures and needs.

The Opera Center Coordinator contributes to the National Opera Center’s success by ensuring
service and policy standards are met. This is accomplished by providing each customer
with prompt service, attention and the highest quality product. This position also performs
additional responsibilities needed to help the Opera Center manager with daily operating
procedures, such as maintaining quality operations, maximizing financial contributions, and

supervising customer service associates. The Coordinator also manages all Opera Center online
and social networking activities.

Essential Duties and Responsibilities:

• Serve as shift supervisor on duty overseeing Opera Center Customer Service Associates.
• Provide assistance to the Opera Center manager in administering facility rentals,
• including: scheduling of facilities, preparing rental agreements, accepting online
• reservations, creating daily schedules, and handling customer concerns.
• In collaboration with the Opera Center Manager and the Director of Marketing and
• Communications, plan, coordinate, and implement the online marketing and social
• networking activities of the National Opera Center including maintaining the Center’s
• Facebook and Twitter presence.
• Fulfill special A-V/technology and room set up requirements for rentals as needed.
• Monitor all Opera Center accounts receivable and payable to ensure the timely payment
• of all vendor invoices and rental contracts.
• Other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The ideal candidate must possess excellent interpersonal skills to work with and
motivate all levels of staff, volunteers, artists and outside constituents. Excellent oral, written,
communication, collaborative and administrative skills are essential. Other skills necessary
include an attention to detail and process improvement; sound judgment and being a decisive
decision maker. Proficiency in social networking and digital media is preferred. Knowledge of
opera/vocal arts is a major plus.

Other Requirements:
Position requires lifting and carrying weight in excess of 20 lbs as well as the ability to bend,
twist and reach. Position also requires working nights and weekends as per the weekly
schedule.